Our Berkshire PROMISE
Our Berkshire PROMISE was designed around what is most important to our residents and guests - We PROMISE a great home through our move-in satisfaction guarantee, worry-free maintenance with a maintenance guarantee, and a commitment to your evolving life with Berkshire Listens. While we can't promise we won't ever make a mistake, we can promise we will do our best to make it right!
Another Berkshire PROMISE is all about making your life just a little bit easier. So, we created Berkshire PERKS. Whether it's our Berkshire Resi app for service requests and paying rent, our nation-wide transfer program, offering ways to save money and stay active with your furry friends, or providing expedient and professional service, we've got you covered.
Satisfaction Guaranteed
We are so confident in our people and the quality of our apartment homes, that we are pleased to offer all new Residents a 30-Day Satisfaction Guarantee. If you are not satisfied with your apartment home during the first 30 days of residency, you may terminate your lease without penalty, it's that simple.
- If you are not satisfied and wish to move out, give a written notice including the reason you are not satisfied, return your keys, and vacate the home in the first 30 days.
- Fulfill all move out obligations in the lease agreement.
- Rent and pet rent will be prorated for the days the apartment is occupied.
- The security deposit, pet deposit, and pet fees will be refunded (less damages or rent owed).
- Resident will pay back any applicable rent concessions to the community.
- After the first 30 days of your residency, you are obligated to the terms of your lease.
Maintenance Promise + 24-Hour Emergency Maintenance
At Berkshire, Resident satisfaction is important to us. We make every effort to make sure your living experience is seamless, but when situations arise, we have you covered.
- Berkshire offers emergency maintenance services 24/7.
- We guarantee all routine maintenance service requests will receive a response within 2 business days, Monday-Friday, during normal business hours.
- Maintenance requests can be submitted 24 hours a day, 7 days a week via the Resident Portal on your property webpage or by contacting us via phone. (*) State of emergency or extreme weather exceptions may apply.
Berkshire LISTENS
At Berkshire, you speak, we listen. Trust and communication are what great relationships are built upon. We welcome your feedback and ideas for creating a community you love. We provide many options for Resident communication.
- Reach out to us through our Resident Portal or MyBerkshire Resident app.
- Connect to our Team via phone, email or in our on-site office.
- Provide feedback via our resident satisfaction surveys.
- Contact our 24/7 emergency maintenance team.
- Connect with us on social media.